System Add-Ons
Automatic Call Distribution (ACD)/Contact Centers
Use Aspire’s built in ACD feature to distribute calls among member agents of a group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution can accurately judge the work load at each agent and distribute calls accordingly. The Aspire system allows up to 64 ACD Groups and 512 ACD agents. You can put any agent in any group. In addition, an agent can be in more than one group. This allows, for example, a Technical Service representation to answer Customer Service calls at lunch time when many of the Customer Service reps are unavailable. Further enhance you ACD with InDepth reporting packages.
Aspire Conference Bridge
Bring the power of your third party conference bridge provider to your fingertips. Schedule and host your own multiparty conferences from your desktop.
Aspire PC Attendant
PC Attendant allows Attendants to perform call handling responsibilities with simplicity and efficiency right from their desktops. The PC interface is easy-to-use and helps attendants remain focused for improved productivity and efficiency.
Conference Max
Use the Conference Max to enhance your conference calls with a full duplex speaker phone.
Call Accounting
Monitor and analyze your phone activity with Aspire’s CallAnalyst Software. The CallAnalyst tracks inbound and outbound calls in real time. Use the software to bill back clients and track calls by extension.
NEC Wireless Solution for Aspire
The workplace has changed. In fact, few employees spend their entire workday sitting at their desks. With NEC's Wireless Communications System solution for the Aspire communication platform, employees can leave their desk and take the functionality of their office phone with. Whether in a meeting, in the warehouse, in the parking lot, or simply down the hall, an employee can stay in touch and remain focused on productivity and customer service. NEC’s digital wireless solution offers the best of both worlds: a uniquely portable handset with clear, digital quality.
NEC Headsets
While most major manufactures provide headset that can work with most phones, a separate amplifier has to also be purchased in order to work with a digital telephone system. NEC provides a line of headsets that work with the NEC Aspire telephones with out the use of an additional amplifier. The headset plugs into a separate jack on the bottom of the phone so that the handset can still be connected to the phone. This provides you with the option to use the handset, headset or the speakerphone on calls.