Frequently Asked Questions

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I am moving my offices, what do I need to plan for to ensure a smooth transition of my phone service?

When moving your office, you will need to plan for the following:

  1. Is the space your moving to already cabled for Voice & Data Network? If not or if you are not sure, contact Warner and we will send a tech out to meet with you at the space to determine what is needed based on your needs.
  2. You will need to contact your local telephone company to schedule a time for them to switch or current telephone service over to your new office. You will also need to arrange the move of your data services as well.
  3. Coordinate with your telephone system vendor for the move of your system and also if additional voice & data cabling needs to be installed.

Make sure to contact your telephone vendor when you first decide that you are going to be moving. This will give you plenty of time to go over what you will need to have in place to ensure a smooth move date.

Why am I unable to either make or receive a call?

If you can still intercom to phones in your office, chances are your local dial tone provider is experiencing problems and your telephone lines are down. Give them a call first and report the problem. If you are unsure, you can always call Warner Telecom for help as well.

How can I lighten the display?

With the handset down, press the VOL up button and that will adjust the contrast of the display back up again.

How do I change the time/date?

Changing System Time for Telephone & Voicemail Instructions

How do I forward my office extension to my cell phone?

If you have an NEC Aspire or i-Series phone:

  • At your extension, press CALL 1
  • Dial *46
  • Dial 9+ Cell Phone Number
  • Press HOLD key
  • Press SPK to hang-up

To Cancel:

  • Press CALL 1
  • Dial *46
  • Press HOLD Key
  • Press SPK to hang-up
On my i-Series telephone, why can I only answer my phone on speaker?

You have your headset mode enabled.

To disable:

  • Press CALL 1
  • Dial 834
  • Press SPK to hang-up
My message waiting light is flashing, but I don't have any voicemail messages. How do I cancel the light?

To cancel a message waiting light:

  • Press CALL 1
  • Dial 873
  • Press SPK to hang-up
Can I get Caller ID on my phone?

Caller ID is a feature that is provided by your local dial tone provider. You will need to call them to enable the feature and find out the cost per line. Depending on your telephone system, you may have to add additional hardware in order to display the caller ID information on your display telephones:

  • Nitsuko/NEC i-Series - requires additional equipment
  • NEC Aspire is equipped, but will need a couple of program changes

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